Refund policy

Refund Policy 

At With Love, Always Co., every keepsake is lovingly created to order using the handwriting or artwork you provide. Because each piece is personalised and made especially for you, our refund policy differs from that of standard retail products.

If you have any questions before placing your order, please don't hesitate to get in touch. I'm always happy to help.

 

Returns & Exchanges

Due to the personalised nature of our keepsakes, which are custom-made using the handwriting or artwork you provide, we are unable to accept returns, exchanges or refunds for change of mind.

As each keepsake is custom-made to your specifications using the handwriting or artwork you provide, orders are generally exempt from the European Union's standard 14-day right of withdrawal for personalised goods, where applicable.

Please take the time to carefully review your order details before completing your purchase. If you have any questions before ordering, you're always welcome to get in touch.

 

If There's a Problem With Your Order

I take great care in creating every keepsake and want you to love the finished piece.

If your order arrives damaged, is incorrect, or you believe there is a fault with your keepsake, please contact me as soon as possible after receiving your order. Include your order number, a brief description of the issue and, where possible, photographs so I can assess the problem.

If your item is found to be faulty, damaged in transit, or does not meet the consumer guarantees under Australian Consumer Law, I will work with you to provide an appropriate remedy, which may include a repair, replacement or refund where required.

 

Order Cancellations

If you need to cancel your order, please contact me as soon as possible.

Orders may be cancelled within 24 hours of purchase, provided work has not yet begun on your keepsake. Once the digitising or embroidery process has started, cancellations are no longer possible due to the personalised nature of the product.

 

As each keepsake is created from the handwriting or artwork you provide, please ensure your uploaded files are correct before placing your order. I cannot accept responsibility for errors contained in the original files supplied by the customer.

 

Need help?

If you have any questions about this Refund Policy or need assistance with your order, please get in touch.

Email: hi.withlovealwaysco@gmail.com

I aim to respond to all enquiries within 2 business days.